CCS Plus Consulting Team
Your manager won't make you money, unless her bonus is tied to profit.
In most salons, the manager gets a basic salary plus a little extra for attendance or years of service.
1. She looks after whatever her pay is tied to
With basic salary plus attendance, her job becomes: keep the roster tidy, avoid trouble, stop the staff from arguing.
All of that is right, but none of it grows sales. She keeps the outlet calm and steady, while revenue stays exactly where it was.
2. It's not that she doesn't want to. She has no reason to
If you want her to manage costs, push upgrades and grow sales, her pay has to be tied to those things.
When costs go down, she gets nothing. When sales go up, she gets nothing. So why would she do more?
It's not that she doesn't want to. She has no reason to.
3. Do this today: check how your manager's bonus is calculated
- Look at it. What is your manager's bonus tied to? Revenue? Attendance? Or nothing at all?
- Pick one profit-related measure. For example: the outlet hitting its revenue target, keeping costs within a set percentage, or customer retention rate.
- Make it clear and calculable. Share the numbers every month so your manager knows exactly what she achieved and what she earns.
You don't need many measures. One or two is enough, as long as they're numbers your manager can influence and can see.
Conclusion: if you want her to think like an owner, let her earn like one
Only when her bonus is tied to profit will your manager help you cut costs, chase sales and keep customers.
CCS Plus reports and the P&L show revenue, expenses and customer retention clearly, so you have the numbers to tie your manager's bonus to. Book a 30-minute Demo and we'll show you using your real data.
